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FAQ
Frequently asked questions
Find answers about booking, therapist matching, privacy, organization access, and getting support through MelaMindNet.
Support
Questions before getting started?
These answers are designed to help you get the most out of MelaMindNet.
Is therapy confidential?
Yes. Therapy sessions and private notes are handled with strict confidentiality and privacy-aware workflows.
How do I choose the right therapist?
Start with the intake form. MelaMindNet uses your answers and preferences to suggest therapists who may fit your needs.
Can organization employees book without direct payment?
Yes. If your organization allocated wellness quota to your account, eligible sessions can be booked using quota.
Can I change therapists later?
Yes. You can review options and book another therapist when you need a better fit or different support.